We accept all payment methods used by Etsy such as all major credit cards (Visa, MC, Amex) and PayPal.
Also we will accept payments via wire transfer, check and direct deposits in a case by case basis, pending approval.
All shipments will be processed and packed after payment has been received and cleared on our end.
***We SHIP worldwide, ask us about our freight forwarding services via air or sea freight, from one piece to full containers***
Many of our items are shipped via courrier like Fedex, UPS, or DHL however ALL our large and bulky items are shipped (unless otherwise noted and/or pre-arranged with buyer) via Ocean freight under CIF Incoterms
Under CIF incoterms, we, GenencoTradeCo. as the seller, are responsible for the cost and freight and insurance (CIF) of bringing the goods to the port of destination closest to the buyer.
Seller’s obligations under the CIF Incoterm:
-Delivery of goods and documents required
-Packaging and wrapping
-Inland transport in the country of origin
-Customs handling fees at origin
Buyer’s obligations under the CIF Incoterm
-Payment of goods
-Customs handling fees at destination
-Inland transport at the destination country
-Payment of duties and taxes
Yes, once your item has been unwrapped, please inspect it for any damage that may have occurred in transit. Do not sign the delivery paperwork until you have thoroughly inspected the item for any damage or quality issues.
If you do see any damage or quality issues:
1. You have the right to refuse the item.
2. Make a note of the damage on the delivery service’s paperwork before signing for the item. If you do not note the damage on the delivery paperwork, it’s more than likely we won’t be able to initiate an insurance claim or replace the item.
3. WRITE US and we’ll help resolve the issue.
If your item has been shipped via courier and there is damage, please remember to save all packing materials and take pictures.
Please contact us so we may provide you with copies of the receipt and any applicable insurance. All courier damage or loss claims are the responsibility of the buyer. Claims filed with the courier may only be filed within 3 days (depending on the courier and item) after receipt of your merchandise PLEASE make sure you file a claim promptly.
If the packaging looks bent or looks like there might be damage, please inspect the contents in front of the driver before letting them leave. If there is any damage to your item, please note that with the driver and send us photos immediately so that we can submit the claim.
We truly appreciate your business. All purchases are yours to keep, ALL SALES ARE FINAL.
We strive to provide you with detailed photos and descriptions on each of our items so you can make educated decisions. These items have history and the stories they could tell. Remember they have earned their patina and display it with scratches, chipped paint and other signs of age.
But please contact me if you have any problems with your order.
ALL Sales are FINAL (unless otherwise noted), no refunds will be issued. Store Credit will be accepted ONLY if the wrong item was sent.
Buyers residing in the European Union (EU) are subject to other consumer right regulations and have the right to return an item within 14 days of receiving it; there will be a 10% restocking fee, buyer pays for return shipping costs and insurance as required (original shipping & handling costs are not credited).
This right does not extend to custom-made products and certain perishable goods, unless otherwise specified by us. Digital content, including artwork and patterns, may not be eligible for return. Rules governing digital content vary by EU member country.
Exchanges allowed but original shipping & buying costs are not credited; Buyer will pay return shipping and provide tracking and insurance details.
Ask questions before purchasing, and review all posted pictures carefully, in addition to the item descriptions.
Each piece tells a story of its previous life, often marked by scratches and imperfections, color variations, stains, repair patches and natural character and patina that adds to its natural, organic beauty.
Buyer Satisfaction is our #1 Priority. We strive to provide TOP customer care service, and earn your positive Feedback in return. Please contact us through an Etsy message or email if you have issues with the item purchased; Communication is essential. We will work with you to ensure that your purchase meets and exceeds your expectation.
All issues can be resolved with good and open communication!
Jul 13, 2021
From start to finish this was a wonderful experience. Communication was great from the start and they always responded quickly. Once I made the purchase the items (all 8 dining chairs) were quickly and professionally shipped over seas. They did an incredible job packaging the 8 chairs and they all arrived in great condition. The chairs are very cool and are extremely sturdy and of the highest quality. Over all it was a seamless experience and I would definitely order from them again.